VALID C-OCM-2503 EXAM VOUCHER | RELIABLE C-OCM-2503 EXAM TESTKING

Valid C-OCM-2503 Exam Voucher | Reliable C-OCM-2503 Exam Testking

Valid C-OCM-2503 Exam Voucher | Reliable C-OCM-2503 Exam Testking

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SAP Certified Associate - Organizational Change Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

  • A. Some business users do not adopt the new cloud solution.
  • B. Some business departments do not feel well prepared for the go-live.
  • C. Some managers show resistance towards the cloud standard.
  • D. Some project team members have never heard of organizational change management.

Answer: C

Explanation:
During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect-lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore.
Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).


NEW QUESTION # 34
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.

  • A. Degree of standardization required for the channel
  • B. Name and short description of the channel
  • C. Frequency of use and owner of the channel
  • D. Stakeholders or stakeholder groups targeted by the channel
  • E. Estimated costs per change communication activity via the channel

Answer: B,C,D

Explanation:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).


NEW QUESTION # 35
Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note:
There are 3 correct answers to this question.

  • A. It helps to focus on the relevant key topics
  • B. It ensures that only the listed questions are asked during the interview
  • C. It provides the structure for the interviews
  • D. It allows for efficient data collection by focusing on quantitative information
  • E. It serves as a cheat sheet in case the interviewer needs help

Answer: A,C,E

Explanation:
In SAP OCM, a change assessment (often in the Prepare phase) evaluates readiness, and interviews are a key method. An interview guide enhances their effectiveness. Option C is correct because it provides structure- organizing questions into sections (e.g., culture, capabilities, attitudes) ensures a logical flow, preventing chaotic or off-topic discussions. For example, a guide might start with "How open is your team to change?" before delving into specifics, keeping the interview coherent. Option D is correct as it focuses on key topics (e.
g., resistance risks, resource readiness), ensuring critical data isn't missed amidst casual conversation. This focus aligns questions with assessment goals, like identifying adoption barriers. Option E is correct because it acts as a cheat sheet-interviewers can refer to it if they lose track, maintaining professionalism and coverage, especially under pressure or with resistant interviewees.
Option A is incorrect-interviews prioritize qualitative insights (e.g., opinions, concerns) over quantitative data (e.g., scores), which surveys handle better; efficiency isn't the guide's primary aim. Option B is incorrect; it's too rigid-interviewers should adapt to responses, not stick strictly to listed questions, as flexibility uncovers deeper insights. SAP OCM emphasizes structured yet adaptable interview guides to maximize value.
"An interview guide provides structure, focuses on key topics, and serves as a reference, ensuring change assessment interviews yield comprehensive and relevant insights" (SAP OCM Framework,Change Assessment Interview Guidelines).


NEW QUESTION # 36
What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

  • A. Drive and facilitate the development of follow-up activities
  • B. Create and align the result report
  • C. Plan and conduct validation sessions with the impacted stakeholder groups
  • D. Visualize quantitative ratings and aggregate qualitative insights
  • E. Review and refine the KPIs to measure user adoption after go-live

Answer: A,B,C

Explanation:
After a change impact analysis (CIA) workshop, the change manager transitions from data collection to action planning and communication. Option A is correct because driving and facilitating follow-up activities (e.g., communication plans, training sessions) ensures the CIA findings translate into actionable steps to address impacts. This involves collaborating with stakeholders to prioritize and design interventions. Option B is correct as planning and conducting validation sessions with impacted groups confirms the accuracy of findings and secures buy-in, a key step to refine the analysis and build trust. Option D is correct because creating and aligning the result report consolidates workshop outcomes (e.g., impact severity, affected areas) into a formal document shared with project leadership and stakeholders for alignment and decision-making.
Option C is incorrect-while visualizing data and aggregating insights might occur, it's typically part of the workshop preparation or facilitation, not a post-workshop task, which focuses on action rather than analysis.
Option E is incorrect; reviewing and refining KPIs for user adoption is a broader, ongoing task tied to the Run phase, not an immediate post-CIA activity. The change manager's role here is to operationalize the CIA, ensuring its insights drive the next steps in the change process. This reflects SAP OCM's emphasis on translating analysis into practical outcomes.
"Post-CIA tasks include facilitating follow-up activities, validating findings with stakeholders, and creating a result report to ensure impacts are addressed effectively" (SAP Activate, OCM Workstream, Change Impact Analysis Process).


NEW QUESTION # 37
Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

  • A. The learning needs analysis for the project team
  • B. The learning needs analysis for the business users
  • C. The enablement strategy
  • D. The enablement content development

Answer: A,C

Explanation:
The Prepare phase in SAP Activate sets up enablement foundations. Option A is correct because the learning needs analysis (LNA) for the project team-e.g., assessing if consultants need S/4HANA skills-ensures implementers are ready before design, critical for early success. Option C is correct as the enablement strategy (e.g., "train key users first") defines the approach, aligning with project goals-e.g., planning phased training before go-live.
Option B is incorrect-content development (e.g., tutorials) occurs in Realize, once processes are defined.
Option D is incorrect; business user LNA follows in Explore/Realize, after impacts are clearer-Prepare focuses on the team. SAP OCM prioritizes early team readiness and strategy.
"In Prepare, perform the learning needs analysis for the project team and develop the enablement strategy to establish a strong enablement foundation" (SAP Activate, Prepare Phase Enablement).


NEW QUESTION # 38
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